Pool Command — Terms of Service
Last updated: August 8, 2026 Effective: August 8, 2026
These Terms of Service ("Terms") are a binding agreement between Pool Command LLC, a California limited liability company ("Pool Command," "we," "us"), and the person or entity agreeing to them ("you," "Customer"). They govern your access to and use of the Pool Command web application, mobile application, homeowner portal, APIs, and related services (together, the "Service").
By creating an account, clicking "I agree," or using the Service, you accept these Terms. If you are agreeing on behalf of a company, you represent that you have authority to bind it, and "you" means that company.
⚠️ Section 13 contains a binding arbitration agreement and a class action waiver that affect your legal rights. Please read it.
1. The Service
Pool Command is business management software for pool service companies. It provides customer and property records, service visit scheduling and tracking, chemical reading logs, route management, invoicing and payment collection, service report delivery, and a portal through which your customers can view their service history and pay invoices.
We may add, change, or remove features. We will not materially reduce the core functionality of a paid plan during a paid term without notice to you.
2. Beta Service
Parts of the Service are currently in beta. Where we identify the Service, or any feature, as beta, preview, or early access, the following applies and overrides anything inconsistent elsewhere in these Terms:
- The Service is provided as-is, with no warranty of any kind and no service level commitment.
- It may contain defects, may be unavailable without notice, and may lose or corrupt data. You should maintain your own independent records of anything you cannot afford to lose.
- We may change, suspend, or discontinue the beta, or any feature in it, at any time.
- We may terminate beta access at any time for any reason, with reasonable effort to give you notice and an opportunity to export your data.
- Beta access may be free or discounted. Pricing after the beta will be communicated before you are charged.
- Our total liability for anything arising out of the beta is capped at one hundred U.S. dollars ($100).
3. Accounts and Eligibility
You must be at least 18 and able to form a binding contract. You must provide accurate registration information and keep it current.
You are responsible for all activity under your account and for keeping credentials confidential. Notify us immediately at security@poolcommand.app if you suspect unauthorized access. We are not liable for losses caused by unauthorized use of your account that results from your failure to safeguard credentials.
You are responsible for the acts and omissions of your users, technicians, employees, and contractors who access the Service under your account, as if they were your own.
4. Your Data
4.1 Ownership
As between you and us, you own all data you or your users submit to the Service — including your customer records, property and pool details, chemical readings, service photos, notes, invoices, and pricing ("Customer Data"). We claim no ownership in it.
4.2 Our license
You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, and process Customer Data solely to (a) provide, secure, and support the Service, (b) prevent or address technical or security problems, and (c) comply with law. We will not sell Customer Data, and we will not use it to build a competing pool service business.
4.3 Your responsibility for what you upload
You represent and warrant that you have all rights and consents necessary to submit Customer Data to the Service and to allow us to process it as described in these Terms and the Privacy Policy. This specifically includes any consent required to send service reports, invoices, notifications, or marketing messages to your customers, and to record and store photographs of their property.
4.4 Our role under privacy law
For Customer Data, you are the business (or controller) and we act as your service provider (or processor). We process Customer Data only on your documented instructions, as described in the Privacy Policy and any Data Processing Addendum. We do not sell or share Customer Data as those terms are defined under the California Consumer Privacy Act.
4.5 Export and deletion
You may export your Customer Data at any time through the Service. On termination, see Section 11.3.
4.6 Aggregated data
We may generate anonymized, aggregated statistics from use of the Service (for example, average chemical dosing across all accounts, or feature usage rates) and use them to operate, improve, and market the Service. Aggregated data will never identify you, your customers, or any individual, and will never be reverse-engineerable to do so.
5. Acceptable Use
You will not, and will not permit anyone to:
- use the Service in violation of any law, including telemarketing, texting, email, and consumer-protection laws;
- upload unlawful, infringing, defamatory, or malicious content, or any malware;
- attempt to gain unauthorized access to the Service, other customers' accounts or data, or our systems;
- probe, scan, penetration-test, or stress-test the Service without our prior written consent;
- reverse engineer, decompile, or disassemble the Service, or attempt to derive its source code, except to the extent this restriction is unenforceable under applicable law;
- resell, sublicense, or provide the Service to third parties as a service bureau, except to your own customers through the homeowner portal as intended;
- use automated means to scrape the Service, or exceed documented rate limits;
- remove or obscure any proprietary notice; or
- use the Service to build a competing product.
We may suspend access immediately if we reasonably believe your use threatens the security, integrity, or availability of the Service or violates law.
6. Fees and Payment
6.1 Subscription fees
Fees are as stated on your order or on our pricing page. Unless stated otherwise, fees are billed in advance, are non-refundable, and are exclusive of taxes.
6.2 Taxes
You are responsible for all sales, use, and similar taxes on your subscription, other than taxes on our net income. Note: California will begin imposing sales and use tax on software-as-a-service effective January 1, 2027, and we will collect and remit it where required.
6.3 Automatic renewal
Subscriptions renew automatically for successive terms of the same length unless you cancel before the end of the current term. You may cancel at any time through your account settings. We will notify you before any price increase takes effect at renewal.
6.4 Failed payment
If a charge fails, we may retry and may suspend the Service after reasonable notice. You remain responsible for amounts accrued.
7. Payment Processing and the Homeowner Portal
7.1 Stripe
Payments are processed by Stripe, Inc. through Stripe Connect. To accept payments from your customers, you must create a Stripe connected account and agree to the Stripe Connected Account Agreement and Stripe's Services Agreement. Those agreements are between you and Stripe.
7.2 We are not a payment processor
Pool Command does not hold, transmit, or take custody of your funds. Stripe handles authorization, settlement, payouts, chargebacks, and disputes. We are not a bank, money transmitter, or payment institution.
7.3 Card data
We do not store full payment card numbers. Card data goes directly to Stripe.
7.4 Chargebacks and disputes
Disputes between you and your customers about services rendered, amounts charged, or refunds are between you and your customer. We may provide records from the Service to help resolve them, but we are not a party.
7.5 Your customers
Individuals who access the homeowner portal are your customers, not ours. You are responsible for your relationship with them, including the accuracy of what you invoice and the services you perform. We provide the portal as a tool for you to serve them.
8. Communications You Send
The Service can send emails, service reports, and push notifications to your customers on your behalf and using your business identity. You are the sender for legal purposes.
You are solely responsible for compliance with the CAN-SPAM Act, the Telephone Consumer Protection Act, California's consumer protection laws, and any other law governing commercial or transactional messages — including obtaining consent, honoring opt-outs, and maintaining suppression lists. You will indemnify us for claims arising from messages sent through the Service on your behalf.
9. Intellectual Property
The Service, including all software, designs, text, graphics, and the "Pool Command" and "PoolCommand" names and logos, is owned by Pool Command LLC and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription, solely for your internal business purposes.
All rights not expressly granted are reserved. These Terms grant you no rights in our source code.
9.1 Feedback
If you send us suggestions, ideas, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without obligation or compensation to you. Do not send us anything you consider confidential.
10. Third-Party Services
The Service depends on third-party providers including Supabase, Netlify, Stripe, Resend, Sentry, Upstash, Google Maps Platform, and AI model providers (Anthropic and OpenAI). Their availability and behavior are outside our control, and we are not liable for their acts, omissions, outages, or changes. Where you connect an optional third-party integration, your use of it is governed by that provider's terms.
11. Term, Termination, and Data After Termination
11.1 Term
These Terms apply from account creation until terminated.
11.2 Termination
You may terminate at any time by cancelling your subscription and closing your account. We may terminate or suspend for material breach that you do not cure within fifteen (15) days of notice, or immediately for non-payment, unlawful use, or a threat to the Service's security. We may also terminate a free or beta account at any time.
11.3 Your data after termination
We will retain your Customer Data in an exportable form for thirty (30) days after termination so you can retrieve it. After that period, we will delete it from active systems within a commercially reasonable time, and from backups in the ordinary course of backup rotation, except where retention is required by law.
Export your data before you close your account.
11.4 Survival
Sections 4.1, 4.6, 9, 11.3, 11.4, 12, 13, 14, and 15 survive termination.
12. Disclaimers, Indemnity, and Limitation of Liability
12.1 Disclaimer
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
The Service is a record-keeping and scheduling tool. It does not provide chemical, safety, engineering, legal, tax, or professional advice. Any chemical dosing calculation, recommendation, or AI-generated output is informational only. You are responsible for verifying it against manufacturer instructions, applicable health codes, and your own professional judgment before acting on it. Water chemistry decisions affect health and safety, and remain entirely your responsibility.
12.2 Your indemnity
You will defend, indemnify, and hold harmless Pool Command LLC and its members, officers, employees, and agents from any third-party claim, and any resulting loss, liability, damage, or expense (including reasonable attorneys' fees), arising out of (a) Customer Data, (b) your use of the Service, (c) your violation of these Terms or any law, (d) messages sent through the Service on your behalf, (e) your relationship with your customers, or (f) the services you perform for your customers.
12.3 Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). For beta use, the cap in Section 2 applies instead.
These limits do not apply to your payment obligations, your indemnity obligations under Section 12.2, or to liability that cannot be limited by law.
12.4 Basis of the bargain
You acknowledge that these disclaimers and limits are a fundamental basis of the bargain and that we would not provide the Service without them.
13. Disputes, Arbitration, and Class Action Waiver
13.1 Informal resolution first
Before filing a claim, you agree to contact us at legal@poolcommand.app and attempt to resolve the dispute informally for sixty (60) days. Most disputes can be resolved this way.
13.2 Binding arbitration
If informal resolution fails, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, before one arbitrator, seated in Sacramento County, California, or by videoconference. The Federal Arbitration Act governs. Judgment on the award may be entered in any court of competent jurisdiction.
13.3 Class action waiver
YOU AND POOL COMMAND EACH WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate claims or preside over any class proceeding. If this waiver is held unenforceable as to a particular claim, that claim proceeds in court and the rest remains in arbitration.
13.4 Exceptions
Either party may (a) bring an individual claim in small claims court, and (b) seek injunctive relief in court to protect intellectual property or confidential information.
13.5 Opt out
You may opt out of arbitration by emailing legal@poolcommand.app within thirty (30) days of first accepting these Terms, stating your name, account, and intent to opt out. Opting out does not affect any other part of these Terms.
14. Governing Law and Venue
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. Subject to Section 13, the exclusive venue for any action is the state and federal courts located in Sacramento County, California, and each party consents to personal jurisdiction there.
15. General
Changes. We may update these Terms. For material changes, we will give at least thirty (30) days' notice by email or in-app notice before they take effect. Continued use after that constitutes acceptance. If you object, your remedy is to stop using the Service and cancel.
Assignment. You may not assign these Terms without our written consent. We may assign them, including in connection with a merger, reorganization, conversion to a corporation, financing, or sale of all or substantially all of our assets.
Entire agreement. These Terms, the Privacy Policy, and any order form or Data Processing Addendum are the entire agreement and supersede all prior discussions.
Severability. If a provision is unenforceable, it will be reformed to the minimum extent necessary and the rest remains in force.
No waiver. Failure to enforce a provision is not a waiver of it.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
Independent contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, or employment relationship.
Notices. We may give notice by email to your account address or by in-app notice. You give notice to us at the address below.
16. Contact
Pool Command LLC 2108 N ST, STE N Sacramento, CA 95816 Email: legal@poolcommand.app